We will be highlighting our fantastic dispatch team over the coming weeks, and today we are excited to introduce you to Danette. Danette and her team are the voice of Caltronics. When you contact Caltronics, Danette and her team are there to assist you with whatever you need.
Another dispatcher, Roya, shared this description of herself and her team: “As dispatchers, our goal is to assist all customers and employees that reach out to us with the utmost speed, efficiency and customer service. We pride ourselves on being the voice of the company and we take our jobs very seriously, because our job is the foundation of Caltronics. If you’re ever in need, just remember one of us will always be a phone call, email or click away!”
Learn more about Danette below:
1. What does “Customer Service” mean to you?
What customer service means to me is the ability to provide a customer outstanding attention to what the individual customers needs are.
2. What is your favorite part of working for Caltronics?
The way that everyone works as a team to get the job done for our wonderful customers.
3. What are three words to summarize work of dispatch?
Satisfaction, compassion & service
1. What are your favorite things to do outside of work?
I love to go explore California with my husband
2. How do you spend your weekends?
I like to spend my weekends relaxing with family & friends, occasionally traveling & going to raider games.