We have 1 more dispatcher that we are excited to feature today. This is Julie Kohart, who works with the other Caltronics dispatchers to provide excellent customer service. If you need anything, they’re ready to assist you with a smile.
Another dispatcher, Roya, shared this description of their role as dispatchers: “As dispatchers, our goal is to assist all customers and employees that reach out to us with the utmost speed, efficiency and customer service. We pride ourselves on being the voice of the company and we take our jobs very seriously, because our job is the foundation of Caltronics. If you’re ever in need, just remember one of us will always be a phone call, email or click away!”
Learn more about Julie below:
1. What does “Customer Service” mean to you?
Customer service means to me being able to take the complexity of a problem the customer has and assisting/solving it for them. Anticipating their needs and wants and leaving the customer happy.
2.. What is your favorite part of working for Caltronics?
I work in a great environment which makes me enthusiastic about my job. My employer and coworkers are awesome people and great to talk to. Work is a challenge and I get different scenarios every few minutes so it keeps me on my toes.
3. In three words, what sums up the life & work of a dispatcher?
Communication ~ multi-tasking ~ efficient
1. What are your favorite things to do outside of work?
Relaxing with my friends and family. Enjoy partaking in road trips and going to country concerts. I play in social leagues such as Dodgeball, kickball and softball. Lastly, I like to drink wine on my back patio (it is my garden sanctuary) with friends.
2. How do you like to spend your weekends?
Camping on the coast or a nice random trip to Monterey. Line-dancing is always a fun past-time and enjoying festivities downtown Sacramento.