Monthly Archives: December 2014

A Year In Review

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It’s no shock that people are the most important resource in the workplace. As we look back on a great year at Caltronics, we have to admit: we couldn’t have experienced this level of success without our amazing staff.

At Caltronics, our employees make the difference because we only hire the most tenured sales and support staff in California. We know that in a highly competitive arena, there are few things that can separate you from your adversaries. We’re happy to say we have not only the friendliest staff you can imagine, but a staff that continues to produce an impressive quality of work that excite our clients and keeps our retention numbers soaring.

For seven years running, we have been awarded “Top 50 Dealers” in the United States for customer service and support by OfficeDealer Magazine. In addition, we have been the # 1 Western Region Konica dealer for 21 years!

It is with full hearts (and bellies!) that we say THANK YOU to our amazing staff for all that you do! We look forward to an even better year in 2015 and are grateful you have chosen to work for Caltronics Business Services.

A special thanks to Zinfandel Grille on Fair Oaks for hosting our Staff Christmas party! We had a great time!

 

How to Manage the Driver Settings on your Konica Minolta Bizhub

Learn about Konica Minolta Bizhub properties and how to use all of the different driver settings for your business needs. If you have any problems with your driver settings, visit our website at http://www.caltronics.com.

Caltronics Managed Print Services

Spending too much time on desktop printers? Let Caltronics Managed Print Services manage your print environment and help keep your workplace running smoothly. We’ll help you reduce costs and eliminate the time involved with monitoring the print fleet—so you can do what you do best, even better.

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Desktop Printer, MFP’s, copiers, scanners, and fax machines are critically important to success of most organizations. Managing these devices on the other hand can be stressful, time-consuming, complicated, and costly. What if there was a way for you to manage your print environment, optimize your workflow, improve your efficiency across the board, and help cut costs as well? At Caltronics, we’re experts in managing print environments and document workflow, creating your unique optimized solution. With our Caltronics Managed Print Services (MPS) program, we’re helping businesses of all sizes achieve more efficiency with their print environment. Our customizable printing service assume all the responsibilities of managing your fleet of printers and copiers, as well as improve business workflow, and help you business push a green initiative, allowing you to focus on what you do best.

Caltronics MPS offers world-class print management—eliminating the stress and abundance of time spent managing the print environment, as well as helping you realize significant cost savings. Our team of specialist, combined with our knowledge of the processes, and leading edge technologies make the Caltronics difference: from the assessment and proposal phase, to setup and maintenance, reporting and quarterly reviews, and constant optimization efforts, our team is dedicated to continually providing you with the most successful document workflow solution for your environment. No matter your needs, our specialized Caltronics team is able to provide special attention and a customized solution to each of our MPS customers.

We’re here to help! Experience the Caltronics difference by contacting your local branch to see how we can make you more efficient and productive in the work place.

Caltronics Customer Reviews

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“We were in the market for a new copy machine, and Mason Magleby and Matt Blevins from Caltronics happen to stop by one day. I told them our needs, our budget, and what we currently were paying for our machine. They took the information, and within a few days had a proposal for me to take to our board for approval. Although I had researched many other providers, including the one we currently were using, no one could match the deal they gave us. We decided to go with them. I don’t usually enjoy dealing with “sales people”, but Mason and Matt, they were the best!

Let me say that so far, from the delivery and installation and set up, to the trainer, Julie Kohart, that came and trained me on the machine I have been extremely pleased. Their professionalism, the fact they were professionally dressed, and that they were more than knowledgeable of the machine helped me feel confident we had made the right decision in going with Caltronics! Julie’s patience and knowledge and ability to call and get what help we needed right away to make it all work, was surprising and yet very refreshing!

I have been able to successfully make the transition from our old machine to our new Konica/Minolta machine with all transparency.

Not only is the machine all I need it to be, all employees that have been a part of getting it to us and getting it up and running have been amazing! I highly recommend this company!”

-Carl T., West Sacramento, 5 stars on Yelp

We are so glad to hear you had a pleasant experience with Caltronics, Carl!

For 40+ years, we have placed 100% of our focus on meeting our customers’ needs and providing excellent service to them through our customer service team and dispatcher team. It’s how we separate ourselves from the rest and it is the cornerstone of our success! Getting feedback from our customers helps us improve our ability to provide the best service possible.

One of the easiest ways to give us feedback is by writing a review of our services on a site such as YelpGoogle+, or Yellow Pages.

We value all feedback and really appreciate the time our customers take to share their experiences with us and others via reviews. In return, we promise to read each and every review and take all of the feedback into consideration.

Since 2006, we have been the twelve-time winner of the Pro-Tech Service Award for exceeding industry standards in equipment and excellent customer service. As you can see, we care about and appreciate our customers and will not give up until all of your questions and concerns are answered. We encourage you to write a review on Yelp or Google+ and tell us about your experience!

 

 

Learn about our Certified Remanufactured Copiers

As you may know, Caltronics is one of the nation’s largest independent copier dealers and the largest Konica Minolta dealer in California, but did you know we also offer certified remanufactured copiers?

All of our Konica Minolta remanufactured equipment is purchased new and maintained under a full service contract by a Certified Technician from the day it was installed, so you can rest assured that there is a clear and documented history for your purchased copier.

We have access to over 400+ machines to choose from each month and select only the best-of-the-best units to remanufacture. Each machine is disassembled, cleaned and all necessary components are replaced and fully inspected before being released for sale. Caltronics ensures that in this process, all components are inspected, cleaned, andphoto 2 replaced including:

  • Paper Feed Trays
  • Print Controller
  • Drum/Image Units
  • Fuser Unit
  • Finisher
  • Drive/Electrical
  • Automatic Document Feeder
  • Automatic Duplexing Unit
  • Exterior Panels/Handles/Trays

Then, our dedicated technicians give all remanufactured copiers a comprehensive stress test on the Main Body, Finisher, Stapler, Punch Kit and Fold Unit.

Additionally, we provide a few conveniences that set us apart from other authorized copier dealers in the area, such as:

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  • Reset Service Mode, Administrator and User Mode Settings
  • Test the Print Controller/Fiery via LAN
  • Verify and update Firmware levels
  • Reformat Hard Drives
  • Initialize and test Fax Board
  • Confirm installation of vCare
  • Verify copy quality

 

The Caltronics Certification Process is guaranteed to meet your satisfaction, including a 39-month Unconditional Replacement Guarantee from date of installation. If you are dissatisfied with your machine in any way, we will replace it–No Questions Asked!

To learn more about how our products and services can help your business succeed, contact your local Caltronics office here or take a look at other solutions and services we provide on our website.