Category Archives: Customer Service

Caltronics Customer Reviews

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“We were in the market for a new copy machine, and Mason Magleby and Matt Blevins from Caltronics happen to stop by one day. I told them our needs, our budget, and what we currently were paying for our machine. They took the information, and within a few days had a proposal for me to take to our board for approval. Although I had researched many other providers, including the one we currently were using, no one could match the deal they gave us. We decided to go with them. I don’t usually enjoy dealing with “sales people”, but Mason and Matt, they were the best!

Let me say that so far, from the delivery and installation and set up, to the trainer, Julie Kohart, that came and trained me on the machine I have been extremely pleased. Their professionalism, the fact they were professionally dressed, and that they were more than knowledgeable of the machine helped me feel confident we had made the right decision in going with Caltronics! Julie’s patience and knowledge and ability to call and get what help we needed right away to make it all work, was surprising and yet very refreshing!

I have been able to successfully make the transition from our old machine to our new Konica/Minolta machine with all transparency.

Not only is the machine all I need it to be, all employees that have been a part of getting it to us and getting it up and running have been amazing! I highly recommend this company!”

-Carl T., West Sacramento, 5 stars on Yelp

We are so glad to hear you had a pleasant experience with Caltronics, Carl!

For 40+ years, we have placed 100% of our focus on meeting our customers’ needs and providing excellent service to them through our customer service team and dispatcher team. It’s how we separate ourselves from the rest and it is the cornerstone of our success! Getting feedback from our customers helps us improve our ability to provide the best service possible.

One of the easiest ways to give us feedback is by writing a review of our services on a site such as YelpGoogle+, or Yellow Pages.

We value all feedback and really appreciate the time our customers take to share their experiences with us and others via reviews. In return, we promise to read each and every review and take all of the feedback into consideration.

Since 2006, we have been the twelve-time winner of the Pro-Tech Service Award for exceeding industry standards in equipment and excellent customer service. As you can see, we care about and appreciate our customers and will not give up until all of your questions and concerns are answered. We encourage you to write a review on Yelp or Google+ and tell us about your experience!